Platform Features
All-in-One WhatsApp Business Features
Everything you need to engage customers at scale — bulk campaigns, AI chatbots, ecommerce integrations, team inbox, and powerful analytics.
Bulk Messaging
WhatsApp Bulk Messaging
- Deliver thousands of personalized messages instantly across your customer base
- Use advanced scheduling to send at optimal times for maximum engagement
- Dynamic placeholders for personalized names, orders, and custom fields
- Segment audiences by tags, groups, or custom fields for targeted campaigns
- Rich media support: images, videos, documents, and interactive buttons
- Track delivery, read, and reply rates in real-time campaign dashboards
- Create and deploy intelligent WhatsApp chatbots without writing code
- Visual flow builder — drag-and-drop conversation design
- AI-powered knowledge bot trained on your business content and FAQs
- Automate lead qualification, support tickets, and customer journeys
- Seamless handoff to human agents when the bot can't resolve an issue
- Multilingual support — serve customers in Arabic, English, and more
API Integration
WhatsApp Business API
- Integrate urWhats with your systems using our developer-friendly REST API
- Built on the official Meta WhatsApp Cloud API for reliable, scalable delivery
- Webhooks for real-time event notifications and two-way communication
- Native Salla and HighLevel marketplace integrations
- N8N compatible for advanced no-code workflow automation
- Comprehensive API documentation with code samples and SDKs
- Campaign-level performance: sent, delivered, read, and replied metrics
- Agent performance tracking with response time and resolution analytics
- Visual dashboards with real-time data on engagement and conversions
- Make data-driven decisions to optimize ROI and customer retention
- Export detailed reports as CSV for external analysis and presentations
- Track message costs and usage across all WhatsApp conversations
Ecommerce
Ecommerce & Salla Integration
- Recover abandoned carts automatically with personalized WhatsApp reminders
- Send order status notifications: confirmed, shipped, delivered, and returned
- COD confirmation messages to reduce failed deliveries and returns
- Direct integration with Salla app marketplace — install and go
- Payment reminders and invoice delivery via WhatsApp messages
- Sync your product catalog for rich product-based conversations
- Multi-agent shared inbox — your entire team on one WhatsApp number
- Import contacts from CSV, API, or directly from your Salla store
- Smart segmentation with tags, custom fields, and dynamic groups
- Canned replies and quick response templates for faster support
- Assignment rules to route conversations to the right team member
- WhatsApp-approved message templates with rich media and buttons
Security
User Management & Security
- Role-based access control with custom permission levels
- Saudi PDPL and GDPR-compliant data management
- End-to-end encryption via WhatsApp's native protocol
- Two-factor authentication for all user accounts
- Dedicated technical support for all plans
Start Free with 250 Messages — No Credit Card Required
Try urWhats and discover smart communication and automation via WhatsApp. Create your account in minutes and start sending messages and managing customer conversations with ease.